EXPERTISE: Crisis Communications
"90 percent of a crisis response is communications." - B. Reynolds
Strategic Communications Expertise
Senior communications expert in the City of Denver responding to daily serious media inquiries and investigations. Areas of specialization include strategy and delivery, as well as using keen research intstincts and damage containment skills. Well-established relationships with investigative and beat reporters.
Lead communications strategist for announcements of high profile disciplinary decisions involving Denver Police Officers and Denver Sheriff Deputies in 2011, including:
- Termination of Officers for excessive force and departure from the truth
- No discipline for Deputies involved in the in-custody death of Marvin Booker
Direct management of crisis situations involving “heartbeat” issues impacting the Denver community and the national imaging of the city; Lead strategist & spokesperson:
- Parking management investigations & issues
- Denver’s “Snow-pocolypse” blizzard that immobilized the city and threatened public confidence in civic leaders
- Child drowned in rapid waters in Lakewood Gulch
- Flashing beacons in school zones
A lead PIO for the 2008 DNC responsible for communicating incident related information to the public, media, and/or coordinating with other agencies:
- Compelling and responsive messaging using proactive media outreach to provide context and deliver allies
- Achieve continuity of critical processes and information flows under crisis or disaster
- Coursework in crisis management and communications: FEMA Advanced Public Information Officer Course, E388; FEMA Integrated Emergency Management Course, E930
